This seems like an elitist complaining about the fact that their business didn’t succeed because one person had a bad experience. They give you a bad review because you don’t have an item they want, or because they were told no. And good reviews can be purchased, which is just wrong. It’s stupid and lazy to make up your opinion on a restaurant based on someone else’s opinion on a said restaurant without having not been in said restaurants. Try it on your own then make up your mind.